Stuck in loading map loading screen

• Official comment

  

  Bungie Support

  Marathon Support

  September 02, 2026 10:18

  Hi there,

  Thanks for reaching out! 

  This sounds like a connection issue of some kind is occurring and could be an internet service provider issue.

  While we're unable to manually return lost loot, we have a system in place that automatically refunds gear lost to a subset of server errors. Please note that this will not cover gameplay losses due to Internet connectivity or client-side problems.

  Below are suggestions that may help with your issue:

   

  1. Please review our Network Troubleshooting Guide for best optimizing your connection to Marathon.
  2. Our Network Setup guide provides recommendations and internet connection requirements.
  3. We offer troubleshooting steps in our Error Code guide for those receiving the same or several error codes.
  4. To best optimize your connection and improve your latency and packet loss, please view our Optimzing Connections guide.
  5. You may need to power cycle your router or modem by following the device manufacturer's recommendations.
  6. There can be common network hardware issues that interfere with each other. Please view our guide for troubleshooting steps.
  7. It's also possible that you need to enable IPV6 or IPv4 on your device, too.
  8. If you still experience issues after going through the troubleshooting steps above, you may need to adjust your router's or modem's settings. Please review our Advanced Networking Steps guide for other possible solutions, such as enabling UPnP, changing your NAT type, or opening up specific ports.
  9. It may be beneficial to clear your platform cache: console players can do this by following the steps outlined inside each platform's section in our support article.
  10. You may need to quit all other apps on your console when playing Marathon, including turning off other connected devices that are streaming media.

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