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Installing, Reinstalling, and Updating Marathon

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The Installing, Reinstalling, and Updating Marathon guide is a hub designed to help players through the recommended steps of installing, reinstalling, or updating Marathon. Each section also contains information and tips that may be helpful in troubleshooting issues that players may encounter based on their current platform.
 

Installing, Reinstalling, and Updating Marathon by Platform

Steam

Installing Marathon Server Slam on Steam

The Marathon Server Slam runs from Thursday, February 26 at 10:00 AM PT (UTC-8) to Monday, March 2 at 10:00 AM PT (UTC-8).

Players on Steam will be able to access the Server Slam as a demo of Marathon from the product page. Once players have created their Steam account and logged in, they must next download and install the Steam app. The Steam app is required to play Marathon Server Slam on the Steam platform. 

Please follow the below instructions to navigate to the Marathon product page and install the Marathon Server Slam:

  1. Launch the Steam app
  2. Sign into the desired Steam account
  3. Open the Store and search for Marathon
  4. Select the Download option next to "Download Marathon Demo"
  5. Download progress can be checked in the Manage Downloads menu at the bottom of the Steam app

System Requirements

For system requirements, please view our Marathon Storage and System Requirements article.

Installing the Steam App 

Once players have created their Steam account and logged in, they must next download and install the Steam app. The Steam app is required to play Marathon on the Steam platform.

 

Installing Marathon on Steam

When installing Marathon, it is recommended to use a wired internet connection if possible. Here are the recommended steps for installing Marathon:
  1. Launch the Steam app
  2. Sign into the desired Steam account
  3. Select the Library
  4. Select the Marathon release or Marathon add-on to be installed
  5. Select Install
  6. Download progress can be checked in the Manage Downloads menu at the bottom of the Steam app

Updating Marathon on Steam

The current Marathon release is often updated to address gameplay issues or to update in-game features. All Marathon releases require players to download and apply all available updates for their platforms to continue playing. Most platforms will automatically download and install updates as they become available, however players may occasionally need to manually begin the update process. For more detailed information on downloading and installing Marathon Updates on Steam, please read the below guide.

 

Automatic Updates for Marathon

Most consoles can be set up to receive automatic updates to Marathon. Here are the recommended steps to do so:
  1. Launch the Steam app
  2. Sign into the desired Steam account
  3. Open the Steam app menu and select Settings
  4. In the Downloads menu, under Updates to Installed games select Let Steam decide when to update

To set a higher priority for Marathon specifically:

  1. Launch the Steam app
  2. Sign into the desired Steam account
  3. Open the Library and find Marathon
  4. Right-click and select Properties
  5. Open the Updates menu and under Automatic Updates, select Immediately download updates

 

Manually Updating Marathon

If players do not have automatic updates enabled, or if they encounter an issue with an update they may need to manually update Marathon. Here are the recommended steps to do so:
  1. Launch the Steam app
  2. Sign into the desired Steam account
  3. Follow the steps in the above section to ensure Marathon is set up to receive automatic updates
  4. Select Exit from the Steam app menu to restart Steam
  5. Re-launch the Steam app to have it check for new updates

Reinstalling Marathon on Steam

Occasionally the data or files in a Marathon installation can become corrupted, partially overwritten, or otherwise no longer work as intended. If this happens it can cause the console and Marathon to have issues maintaining connectivity, loading some game files, or other gameplay issues. Reinstalling the game removes the data and files from the console and allows a fresh set to be downloaded and stored. For more detailed information on reinstalling Marathon on Steam, please see the guide below.

 

Reasons to Reinstall Marathon

Some common issues that may be resolved by reinstalling Marathon are:
  • Stuck on a frozen or indefinite loading screen
  • Encountering a consistent crash in the game
  • Accessing items or content that cannot be resolved by restoring licenses

 

Uninstalling Marathon

To being the process of reinstalling Marathon, players must first uninstall ALL Marathon content and add-ons. Here are the recommended steps to do so:
  1. Launch the Steam app
  2. Sign into the desired Steam account
  3. Open the Library and find Marathon
  4. Right-click and navigate to Manage > Uninstall
  5. Select Uninstall, then Uninstall again in the confirmation window
  6. After a brief moment, the game will be completely removed from the hard drive

Once Marathon has been uninstalled, players can follow the installation guidelines at the beginning of this article to reinstall the game on Steam.

 

Clearing the Console Cache

Clearing the Steam download cache after uninstalling Marathon helps ensure that there are no temporary files stored in the consoles cache that could impact the new installation of Marathon. For instructions, please see Valve's Clear Download Cache knowledge base article.
PlayStation

Installing Marathon Server Slam on PlayStation 5

The Marathon Server Slam runs from Thursday, February 26 at 10:00 AM PT (UTC-8) to Monday, March 2 at 10:00 AM PT (UTC-8).

Please follow the below instructions to download the Marathon Server Slam from the PlayStation Store:

  1. Turn on the PlayStation 5 system
  2. Sign into the desired PSN profile
  3. Select the PlayStation Store menu from the Home screen
  4. Search for the Marathon Server Slam
  5. Select Download
  6. A progress bar will appear while the game is being installed on the console hard drive

Note: PlayStation Plus is not required to participate in the Server Slam. 

Installing Marathon on the PlayStation 5

When installing Marathon, it is recommended to use a wired internet connection if possible. Here are the recommended steps for installing Marathon:
  1. Turn on the PlayStation 5 system
  2. Sign into the desired PSN profile
  3. Select the Library menu from the Home screen
  4. Select the Marathon release or Marathon add-on to be installed
  5. Select Download
  6. A progress bar will appear while the game is being installed on the console hard drive

Updating Marathon on the PlayStation 5

The current Marathon release is often updated to address gameplay issues or to update in-game features. All Marathon releases require players to download and apply all available updates for their consoles to continue playing. Most consoles will automatically download and install updates as they become available, however players may occasionally need to manually begin the update process. For more detailed information on downloading and installing Marathon Updates on the PlayStation 5, please read the below guide.

 

Automatic Updates for Marathon

Most consoles can be set up to receive automatic updates to Marathon. Here are the recommended steps to do so:
  1. Turn on the PlayStation 5 system
  2. Sign into the desired PSN profile
  3. Navigate to the Settings menu
  4. Click on the System menu and navigate to System Software > System Software Update and Settings
  5. Turn on Download Update Files Automatically

 

Manually Updating Marathon

If players do not have automatic updates enabled, or if they encounter an issue with an update they may need to manually update Marathon. Here are the recommended steps to do so:
  1. Turn on the PlayStation 5 system
  2. Sign into the desired PSN profile
  3. Navigate to the Games tab
  4. Hover over Marathon
  5. Press Options on the controller
  6. Select Check For Update

Please note: If the most recent update is not available for download, players may be required to fully turn off their PlayStation 5 console and sign in once more for the update to become available.

Reinstalling Marathon on the PlayStation 5

Occasionally the data or files in a Marathon installation can become corrupted, partially overwritten, or otherwise no longer work as intended. If this happens it can cause the console and Marathon to have issues maintaining connectivity, loading some game files, or other gameplay issues. Reinstalling the game removes the data and files from the console and allows a fresh set to be downloaded and stored. For more detailed information on reinstalling Marathon on the PlayStation 5, please see the guide below.

 

Reasons to Reinstall Marathon

Some common issues that may be resolved by reinstalling Marathon are:
  • Stuck on a frozen or indefinite loading screen
  • Encountering a consistent crash in the game
  • Accessing items or content that cannot be resolved by restoring licenses

 

Uninstalling Marathon

To being the process of reinstalling Marathon, players must first uninstall ALL Marathon content and add-ons. Here are the recommended steps to do so:
  1. Turn on the PlayStation 5 system
  2. Sign into the desired PSN profile
  3. Navigate to the Settings menu
  4. Click on the Storage menu
  5. Click on the Games and Apps menu
  6. Select Marathon
  7. Select Delete to uninstall the selected Marathon release or Add-On
  8. Select OK to confirm deletion of the selected application
  9. After a brief moment, the game will be completely removed from the hard drive

Once Marathon has been uninstalled, players can follow the installation guidelines at the beginning of this article to reinstall the game on their PlayStation 5 system.

 

Clearing the Console Cache

Clearing the console cache after uninstalling Marathon helps ensure that there are no temporary files stored in the consoles cache that could impact the new installation of Marathon. Here are the recommended steps on clearing the console cache:
  1. Completely shut down the PlayStation 5
  2. Once the console is completely off, unplug the power cord from the back of the console
  3. Let the console sit unplugged for at least 5 minutes
  4. Plug the power cord back into the console
  5. Turn the PlayStation 5 system back on
Xbox Series X|S

Installing Marathon Server Slam on Xbox Series X|S

The Marathon Server Slam runs from Thursday, February 26 at 10:00 AM PT (UTC-8) to Monday, March 2 at 10:00 AM PT (UTC-8).

Please follow the below instructions to download the Marathon Server Slam from the Xbox Store:

  1. Turn on the Xbox Series X|S system
  2. Sign into the desired Xbox profile
  3. Select the Store icon from the Home screen, or after pressing the Xbox button on your controller to open the guide
  4. Search for the Marathon Server Slam and select Install
  5. Download and install progress can be viewed in the Queue section of the menu
  6. A progress bar will appear while the game is being installed on the console hard drive

Installing Marathon on the Xbox Series X|S

When installing Marathon, it is recommended to use a wired internet connection if possible. Here are the recommended steps for installing Marathon:
  1. Turn on the Xbox Series X|S system
  2. Sign into the desired Xbox profile
  3. On the Xbox Home menu, select My Games and Apps
  4. Select Marathon and then select Install
  5. Download and install progress can be viewed in the Queue section of the menu
  6. A progress bar will appear while the game is being installed on the console hard drive

Updating Marathon on the Xbox Series X|S

The current Marathon release is often updated to address gameplay issues or to update in-game features. All Marathon releases require players to download and apply all available updates for their consoles to continue playing. Most consoles will automatically download and install updates as they become available, however players may occasionally need to manually begin the update process. For more detailed information on downloading and installing Marathon Updates on the Xbox Series X|S, please read the below guide.

 

Automatic Updates for Marathon

Most consoles can be set up to receive automatic updates to Marathon. Here are the recommended steps to do so:
  1. Turn on the Xbox Series X|S system
  2. Sign into the desired Xbox profile
  3. Navigate to the Settings menu
  4. Click on Systems and then Updates
  5. Select the "Keep my console, games & apps up to date" option

 

Manually Updating Marathon

If players do not have automatic updates enabled, or if they encounter an issue with an update they may need to manually update Marathon. Here are the recommended steps to do so:
  1. Turn on the Xbox Series X|S system
  2. Sign into the desired Xbox profile
  3. On the Xbox Home menu, select My Games and Apps
  4. Select Manage and then Updates 
  5. Select Marathon and then select Update
  6. Download progress can be viewed in the Queue section of the menu

Please note: If the most recent update is not available for download, players may be required to fully turn off their Xbox Series X|S console and sign in once more for the update to become available.

Reinstalling Marathon on the Xbox Series X|S

Occasionally the data or files in a Marathon installation can become corrupted, partially overwritten, or otherwise no longer work as intended. If this happens it can cause the console and Marathon to have issues maintaining connectivity, loading some game files, or other gameplay issues. Reinstalling the game removes the data and files from the console and allows a fresh set to be downloaded and stored. For more detailed information on reinstalling Marathon on the Xbox Series X|S, please see the guide below.

 

Reasons to Reinstall Marathon

Some common issues that may be resolved by reinstalling Marathon are:
  • Stuck on a frozen or indefinite loading screen
  • Encountering a consistent crash in the game
  • Accessing items or content that cannot be resolved by restoring licenses

 

Uninstalling Marathon

To being the process of reinstalling Marathon, players must first uninstall ALL Marathon content and add-ons. Here are the recommended steps to do so:
  1. Turn on the Xbox Series X|S system
  2. Sign into the desired Xbox profile
  3. On the Xbox Home menu, select My Games and Apps
  4. Select Games and highlight Marathon
  5. Press the View button on your controller
  6. Select Uninstall All
  7. On the next screen, select Uninstall All to confirm deletion
  8. After a brief moment, the game will be completely removed from the hard drive

Once Marathon has been uninstalled, players can follow the installation guidelines at the beginning of this article to reinstall the game on their Xbox Series X|S system.

 

Clearing the Console Cache

Clearing the console cache after uninstalling Marathon helps ensure that there are no temporary files stored in the consoles cache that could impact the new installation of Marathon. Here are the recommended steps on clearing the console cache:
  1. Completely shut down the Xbox Series X|S
  2. Once the console is completely off, unplug the power cord from the back of the console
  3. Let the console sit unplugged for at least 5 minutes
  4. Plug the power cord back into the console
  5. Turn the Xbox Series X|S system back on
Storage Requirements

Players should ensure they have the proper amount of console storage space available to complete the full installation process.

Please review our Marathon Storage and System Requirements for up to date information.

Vital Information
  • Marathon Update Status: Players can see details of upcoming Marathon server maintenance, updates, or hotfixes in the Server and Update Status help article. Patch notes from past update and hotfixes can be seen in the Bungie.net News section.
  • Interrupting Update Downloads: When receiving a patch or update for Marathon, please do not interrupt the download or install process. Doing so may force some consoles to re-download all previous patch data. Once this occurs, it cannot be undone and may only be resolved by allowing all deleted patch data to be re-downloaded.
  • Marathon Progression: Marathon progression is not stored on a player's console. As such, reinstalling or clearing the console cache will not cause a player to lose access to their progression. To maintain access to their progress, players must continue to log in to Marathon using the same PSN ID, Xbox Gamertag, or Steam profile.
  • Code Redemption: Some Marathon content includes game codes that must be redeemed before the content can be downloaded and installed.
  • Game Sharing: Players should ensure that any code redemption or digital game purchases are made on the correct account. While some console systems may allow game sharing between accounts on the same console, Bungie can only support Marathon content for accounts that own the content.
  • Installing Game Add-Ons: Some Marathon add-ons may need to be installed separately after installing the main Marathon game.
  • Wired Connections Recommended: Players that are using a wireless or wifi connection may want to switch to a wired connection for the download and installation process. Wireless connections are susceptible to a variety of different sources of interference and may cause issues in the stability of the Marathon download or installation. For more information, please see the Network Troubleshooting Guide. 
  • Marathon Error Codes: Players may occasionally encounter Marathon error codes when downloading, installing, or updating Marathon.To troubleshoot these errors, please try searching for the associated error page in the Marathon Help Center and work through any suggested troubleshooting steps. Additionally players may want to search or post on the Help forums.
  • Long or Stalled Downloads: If the download is taking an abnormally long time, please stop or delete the download, and clear the console cache. Once your platform or console is turned back on, please restart the download. If download progress stops, never starts, or otherwise stalls, please try uninstalling Marathon, clearing the console cache, and then reinstalling Marathon. If the download continues to encounters this problem, please contact your platform's support.
  • Console Error Codes: Players may occasionally encounter a console error code when downloading, installing, or updating Marathon. These are most often a string of numbers and/or letters. To troubleshoot these errors, please contact your platform's support.
  • Corrupted Data Error: Players may occasionally encounter a "Corrupted Data" error message when downloading, installing, or updating Marathon. To troubleshoot this error code, please stop or delete the download, clear the console cache, and then try initiating the download again. If the download continues to encounter the "corrupted data" error message, please contact your platform's support.
  • Platform Support: 
Bungie