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Bungie Support

Marathon Support
  • Total activity 1834
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Activity overview

Latest activity by Bungie Support

  • Bungie Support commented,
    Official comment

    Hi there, Thanks for reaching out! As long as you have a name change token available, you can change your username using the steps below: Log in to Bungie.net with a platform accountGo to Profile ...

  • Bungie Support commented,
    Official comment

    Hi there, Thanks for reaching out! As long as you have a name change token available, you can change your username using the steps below: Log in to Bungie.net with a platform accountGo to Profile ...

  • Bungie Support commented,
    Official comment

    Hi there, Thanks for reaching out! While we're unable to return sold items, if this happens again, please use your platform's share feature to capture a video highlighting the issue and upload it t...

  • Bungie Support commented,
    Official comment

    Hi there, Thanks for the report! We're aware of the misleading error text here. Duos require a pre-made crew, and enabling Crew Fill will not fix this despite the text suggesting that it should.

  • Bungie Support commented,
    Official comment

    Hi there, Thanks for checking with us! Rest assured that emails from marathonthegame@info.bungie.net are legitimate and it's safe to follow their instructions.

  • Bungie Support commented,
    Official comment

    Hi there, Thank you for the report. We are aware of this issue and are investigating to resolve this as soon as possible.

  • Bungie Support commented,
    Official comment

    Hi there, Thanks for reaching out!  While we're unable to manually return lost loot, we have a system in place that automatically refunds gear lost to a subset of server errors. Please note that th...

  • Bungie Support commented,
    Official comment

    Hi there, Thank you for the feedback! If you haven't yet, we recommend posting this to the feedback channel on our official Discord for the best visibility.

  • Bungie Support commented,
    Official comment

    Hi there, Thanks for the report! Rest assured that crashes are automatically reported to us when they occur. In the meantime, we recommend keeping your GPU drivers and Windows version fully updated...

  • Bungie Support commented,
    Official comment

    Hi there, Thanks for reaching out!  If this happens again, please use your platform's share feature to capture a clip highlighting the issue you're experiencing and upload it to YouTube, then send ...