1. Marathon Help
  2. Community
  3. Bug Report: In-Game Mechanics & Activities

Didn't find what you were looking for?

New post
Bungie Answered

Server lag is unnacceptable

Avatar
Guy Fieri

I am sure it has been said one million times already but server side latency issues are very frustrating and problematic for a game that asks this much of it's players.

Tonight in Cryo Archive, on a team composed of 3 players all on the US west coast we wiped in Cryo twice with the help of server latency/hit reg issues. I've never complained about this before, but having it impact two DNA Access runs in a row has me wanting to quit. I should not feel this upset at the end of a night of playing games with my friends, that's just not an experience I like. 

I have lost DNA runs and gold key rooms before, and it always feels OK. Losing because of server hiccups just feels BAD. Losing because you rubber band off a pipe going up to Compiler. Losing because your triage ult doesn't register the hit despite being right on the bag and having the icon visible, it just sucks.

If servers are going to be unstable there needs to be some mechanic to at least compensate players for some of their lost time. I have loved the game, and maybe it's gotten enough out of me, but I don't think I can log on again until this is resolved.

https://cdn.steamusercontent.com/ugc/14846890260802193774/C8F5449A2767F432DA1ACBF03264B15FCB5CFEB8/ 

I've jumped up these pipes a bunch of times, in game I could feel the connection with the last pipe and the begging of my next jump before the server decided I actually went too far slid me forward.

The screenshot below is a triage ult that did not go off! Even if there is some sort of collision happening here with the object or wall, there's no way this shouldn't be a clean revive...

My team and I are demoralized after this. Thank you wonderful experience. I'm writing this in these forums first because I don't want to pile on all the negativity Marathon receives elsewhere, but I'm so mad I might.

Sorry for the rant, please do something about this kind of thing, it's awful.

0

Comments

1 comment
Sort by Date Votes
  • Official comment
    Avatar
    Bungie Support
    Marathon Support

    Hi there,

    Thanks for reaching out! 

    This sounds like a connection issue of some kind is occurring and could be an internet service provider issue.

    Below are suggestions that may help with your issue:

     

    1. Please review our Network Troubleshooting Guide for best optimizing your connection to Marathon.
    2. Our Network Setup guide provides recommendations and internet connection requirements.
    3. We offer troubleshooting steps in our Error Code guide for those receiving the same or several error codes.
    4. To best optimize your connection and improve your latency and packet loss, please view our Optimzing Connections guide.
    5. You may need to power cycle your router or modem by following the device manufacturer's recommendations.
    6. There can be common network hardware issues that interfere with each other. Please view our guide for troubleshooting steps.
    7. It's also possible that you need to enable IPV6 or IPv4 on your device, too.
    8. If you still experience issues after going through the troubleshooting steps above, you may need to adjust your router's or modem's settings. Please review our Advanced Networking Steps guide for other possible solutions, such as enabling UPnP, changing your NAT type, or opening up specific ports.
    9. It may be beneficial to clear your platform cache: PC players can perform this by viewing Steam's article, and console players can do this by following the steps outlined inside each platform's section in our support article.
    10. You may need to quit all other apps on your PC or console when playing Marathon, including turning off other connected devices that are streaming media.

Please sign in to leave a comment.