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Bungie Answered

Unable to move after jumping onto piller

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Soullaire
In the final 5 minutes of a cryo run, I jumped off of a bridge near the center, onto a piller and proceeded to be stuck for 4 minutes. Not sure why this is an issue and I've run into it several times in different areas of cryo. Heres the link to the video, i get stuck at 4:55 minutes in: https://youtu.be/OKNqLgNJoJY?si=rduN6UmwaW9kq699 I know reset is soon and ive finished most of what can be done this season, but it truly stings losing a loadout like this after taking out a team that had all gold items.
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    Bungie Support
    Marathon Support

    Hi there,

    Thanks for reaching out! 

    This looks like a connection issue of some kind was occurring and could be an internet service provider issue.

    Below are suggestions that may help with your issue:

     

    1. Please review our Network Troubleshooting Guide for best optimizing your connection to Marathon.
    2. Our Network Setup guide provides recommendations and internet connection requirements.
    3. We offer troubleshooting steps in our Error Code guide for those receiving the same or several error codes.
    4. To best optimize your connection and improve your latency and packet loss, please view our Optimzing Connections guide.
    5. You may need to power cycle your router or modem by following the device manufacturer's recommendations.
    6. There can be common network hardware issues that interfere with each other. Please view our guide for troubleshooting steps.
    7. It's also possible that you need to enable IPV6 or IPv4 on your device, too.
    8. If you still experience issues after going through the troubleshooting steps above, you may need to adjust your router's or modem's settings. Please review our Advanced Networking Steps guide for other possible solutions, such as enabling UPnP, changing your NAT type, or opening up specific ports.
    9. It may be beneficial to clear your platform cache: PC players can perform this by viewing Steam's article, and console players can do this by following the steps outlined inside each platform's section in our support article.
    10. You may need to quit all other apps on your PC or console when playing Marathon, including turning off other connected devices that are streaming media.

     

    If you end up encountering this again, please let us know!

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