Marathon Cross Save Guide – Marathon Help Center

Cross Save enables players to share their Marathon account, including progress and gear, across any platform linked to their Bungie Profile.

Additionally, each player receives a Bungie Name and a Bungie Friends List, which can be accessed on all linked platforms.

Set Up

Setting up Cross Save for Marathon is as simple as linking your platform account to your Bungie.net Profile.

To get started, follow our Bungie.net Profile: Account Creation and Linking Guide.

NOTE: Game platforms cannot be unlinked after linking is complete.

Linking Multiple Marathon Accounts

Marathon characters and data are stored on a player's Bungie Account, which is different from the Bungie.net Profile and only stores game data.

When linking platform accounts, players who have separate Marathon accounts across multiple platforms will be given a choice to choose which Marathon account progress to keep if linking to the same Bungie.net Profile.

After both confirmation windows, Marathon progress on the accounts not chosen will be deleted and replaced with the chosen account progress.

This is a permanent action and cannot be undone! Please consider your choices carefully.

Troubleshooting and FAQs

Troubleshooting

Marathon account not appearing on other platforms

Players encountering issues locating their account on other platforms are recommended to try the following troubleshooting steps:

Exit the game, quit the app, restart your platform, then log back in to Marathon to see if anything changes.
Log out of the game and head to Bungie.net. Log in, go to your Profile Settings, then click the Account Linking button, confirm that the platform account you're attempting to play on is the same one linked to your Profile, and then log back in.
- Platform accounts must be linked to the same Bungie.net Profile for a Marathon account to be accessed on those platforms. To link an account to a Bungie Profile, please visit our Bungie.net Account Creation and Linking Guide for more information.

Authentication issues when linking accounts

Players who experience authentication errors when attempting to link their platform accounts may want to try the following to resolve their issue:

Clear the browser's cookies and cache, then try again
Open an incognito private window, then try again
Use another browser and try again

Players continuing to have issues may want to contact their platform support:

An unknown account is linked to my Bungie Profile that can't be removed

If you believe your platform account has been compromised, contact the platform support for that account for possible assistance with account recovery options:

Players are recommended not to share their account details with anyone and to set up 2-factor authentication (2FA) on their platform accounts to prevent unauthorized access. For more details on how to keep your account safe, please visit our Account Security Guide.

Linked platform accounts can not be removed or unlinked from Bungie.net Profiles. Bungie will not remove unknown or unauthorized platform accounts linked to Bungie.net Profiles under any circumstances.

My Bungie Name changed to "Redacted"

Bungie Names that violate our Community Code of Conduct or contain characters blocked by our filters will be automatically set to "Redacted" followed by a different set of numbers after the hash.

Visit our Bungie Name Guide for more information.

FAQs

Q: Can I disable Marathon Cross Save?

No, it is not possible to disable Marathon Cross Save.

Q: How is Cross Save different from Cross Play?

Cross Save allows a player to access their Marathon account across all of their linked platform accounts. Cross Play is a separate feature that allows players to form Crews and play with others from all supported platforms.

Q: I have Cross Play questions!

Please view our Cross Play Guide for possible answers. The guide includes troubleshooting and frequently asked questions.

Q: Is a Bungie.net Profile required to participate in Cross Save?

Yes, if a player wants to use their Marathon account to play on more than one platform, they will need to create a Bungie.net Profile and link their platform accounts.

Q: I don't know/forgot my platform account's email/password. How can I link it now?

It's recommended to contact your platform support for assistance:

Alternatively, you can try signing in to your platform on a web browser and clicking the "Forgot my password" option for assistance. For details on how to keep your account safe, please visit our Account Security Guide.

NOTE: If you no longer have access to the account, you will need to contact the specific platform’s support for help with possible account recovery options.

Q: I deleted a linked platform account. How do I remove it and link a new one?

If your platform account has been deleted, you will need to contact the specific platform’s support for help with possible account recovery options:

Q: One of my platform accounts was banned. How do I remove it and link a new one?

If your platform account has been banned, you will not be able to play Marathon on that account.