If a player is experiencing issues when attempting to access Marathon, DLC, pre-order, or redeemed content, they likely have lost access to the platform licenses for that content. Steps for accessing and restoring licenses vary between gaming platforms, and sometimes will require assistance from PlayStation Support, Xbox Support, or Steam Support.
Please see below for detailed steps on how to access and restore licenses for Marathon content.
PlayStation 5
- Log into the Playstation account that purchased the content.
- Go to Settings.
- Go to Users and Accounts
- Go to Other
- Select Restore Licenses. Choose OK when finished.
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Go to the PS5 Library and select the game in question.
- For games, select Download to begin the downloading process.
- For downloadable content, select PlayStation Store to find the digital content in question. If the content has already been downloaded it will display [Purchased].
If issues continue when attempting to access Marathon content, players may be required to contact PlayStation Support for additional troubleshooting steps.
Xbox Series X|S
Starting from the dashboard:
- Turn on the Xbox system
- Sign into the Xbox profile that has purchased Marathon content
- Select My Games and Apps
- Select Marathon and then select Install
- Download and install progress can be viewed in the Queue section of the menu
- A progress bar will appear while the game is being installed on the console hard drive
If issues continue when attempting to access Marathon content, players may be required to contact Xbox Support for additional troubleshooting steps.
Steam
- Players can verify their Marathon purchases on their Steam account license page.
- If a Marathon license is missing from a player's Steam library, please view Steam's support page.
- If Steam asks players to purchase Marathon again, please view Steam's support page.
If issues continue when attempting to access Marathon content, players may be required to contact Steam Support for additional troubleshooting steps.
