Bungie Answered
Server Disconnect
Hi, I was running solo on outpost and got into command wing. I had a prestige item and a superior salve item. As I was fighting the clankers in the last room of command wing, the server disconnected me. I was able to reconnect, but I was in across the room and downed, about to be killed outright by one of the bots. I was able to get a self revive off, but was immediately downed by said bot before I exited the animation for getting back up.
It was such a discouraging loss and due to server disconnect. I'd love to just get my stuff back.
Thanks
0
評論
Hello there,
Thank you for reaching out.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
To reduce the chance of this happening again, I’d also recommend going through general network troubleshooting (wired connection if possible, router/modem restart, closing bandwidth‑heavy apps, etc.).
Please check out our Network Troubleshooting Guide. We also have an Advanced Troubleshooting Guide, if the Network Troubleshooting Guide did not help.
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