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Bungie Answered

Voice Chat Problem

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TheBlankBadge

PC, Steam, Windows 11

I followed the guide here https://help.marathonthegame.com/hc/en-us/articles/46853995013652-Audio-Voice-Troubleshooting and my Headset is functional both in other games and in terms of settings.

I can speak and be heard, but not hear my teammates. I *can* hear them if I set the output to my external speakers, but cannot hear them clearly through my headset. 

This is really handicapping my ability to do more progressive play, so any help is appreciated. 

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  • Oficjalny komentarz
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    Bungie Support
    Marathon Support

    Hi!

    Thank you for reaching out. I'm sorry to hear you're having issues hearing your teammates through voice chat.

    A few things to check:

    1. Are you using a Bluetooth/wireless headset?
    2. Is your headset single- or dual-channel? Since Marathon uses two separate audio channels (one for voice audio and one for game audio), some players have found that using a headset that has two channels fixes this issue.
    3. Were you able to test this out on a different headset?

    Another thing you may want to try is to check your MTU settings, as described in our FAQ article:

    • Players should leave their network MTU setting on "Automatic" (the default) for the best compatibility with voice chat and online features.
    • If a player has manually configured their MTU, it should be set to at least 1,419 bytes. A value of 1,500 (the standard default on most networks) is recommended.
    • Common causes of reduced MTU include VPN usage, IPv4/IPv6 tunneling, or manual network configuration on the console.

    Please let me know here how it goes!

  • Avatar
    TheBlankBadge

    1. Yes it is bluetooh/wireless. A Sony WH-1000XM4 to be precise (Sony store page: https://electronics.sony.com/audio/headphones/headband/p/wh1000xm4-b)

    2. This headset is indeed dual-channel.

    3. I've tried 3 headsets -- my primary WH-1000XM4, a Bose 700 (https://support.bose.com/s/product/bose-noise-cancelling-headphones-700/01t8c00000OydA4AAJ?language=en_US), and a Nubwo G06-BT (https://www.nubwotech.com/search?type=product&q=G06&srsltid=AfmBOoqMUVPUkXDcz-b6NWkwA4IUGzwsufGK9eQMOQKkz82GMXDNAOZV). All wireless. All the same problem. I do not have a wired headset available.

    Other games/apps do not have this headset issue.

    I checked my MTU as well, and it is automatically set to 1500 , attached image below:

     

    I really am not sure what else to do. Please help me. 

    1
  • Avatar
    Bungie Support
    Marathon Support

    Hey there,

    Thanks for the follow-up, I appreciate the detailed response! Please forgive me for the delayed answer.

    I'll send this over to the developers for further investigation, but before I do, could you please confirm if only the voice chat audio isn't coming through your headphones, or does this affect game/environment audio as well?

    1
  • Avatar
    TheBlankBadge

    Not a problem, I really appreciate that you are taking the time to address this. 

     

    The voice chat audio doesn't come through my headphones, but the game audio does. I can use my microphone when my headphones are on. When my headphones are off -- any model headphones -- then I can hear the voice chat, and technically speak through another microphone, but this is suboptimal given the importance of game/environment audio. 

     

    Thank you for your time, looking forward to hearing back. 

    1

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