Bungie Answered
Infinite loading loop
Got an error on Marathon when trying to matchmake on Perimeter for a trios fill for a third player and we got an error. it sent my friend back to the lobby but for some reason I got an endless loading screen. I closed the game and tried to boot up and get back in but now I am met with a loading screen and a red bar on the bottom of my screen that says "ATTENTION contacting marathon servers" then I get another error code that says i could not connect to the marathon servers. I've closed the game and tried to load back in multiple times but I just keep getting this loop after I press X to start from the title screen. I have 117 hours in yalls game, been playing since day one and really want it to succeed and continue but this is a real bummer and have not been able to get a fix. I uninstalled the game and reinstalled thinking that would surely fix it but still got the same loop. My internet was checked, licenses restored and still can't get in. Any help would be grateful.
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Hi there,
Thanks for reaching out.
I'm sorry to hear this has been keeping you out of the game. Next time this happens, would you be able to catch a screenshot of the message you get when that happens? If you're unable to post pictures here, you can upload it to a public hosting platform like Imgur.
Yes, I happen to have a video I posted on youtube of the recurring incident. After loading for awhile I get the error code Weasel. I was finally able to login 5 hours after the issue started but this seems to be a problem for multiple people I've seen. I'm just glad I wasn't forced to lose the kit I tried to go in with. This is the link below
https://youtube.com/shorts/SW2tFFRJ38I?is=enEGvROZ4X7f9Rhq
Hi there,
Thanks for the video.
Since you were eventually able to log back in and you didn’t lose your kit, it appears the issue cleared once the connection problem resolved.
Error code: WEASEL typically signifies you’re encountering a broad networking problem. If this occurs again, we'd recommend you refer to our Network Troubleshooting Guide for troubleshooting. We also have an Advanced Troubleshooting Guide as well.
I understand the issue cleared once the problem solved but the connection issue could not have been on my end. When this happened my brother hopped on the game and was able to play with no problem. We are both on the same Fiber Internet and both on Playstati9n so how would this be a problem with my connection? Not only that, but my system was connected to the internet the entire time. Any other game I tried multiplayer on worked with no problems. Never had this problem during S1 either, I think this is something yall should take a deeper look into. This happened when I was trying to join into a match, if a match loses connection i should just be sent back to the lobby not be locked out of the whole game. Ridiculous.
Obviously checked the trouble shooting guide and none of those steps worked.
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