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Bungie Answered

I can't log in to the game

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Thaumcraft

Bungie Account Name - freezzz#3124

Platform - Steam

Description of Issue - 

Today, while playing Marathon, I was searching for a match when I was suddenly removed from matchmaking and received a WEASEL error. After that, the game got stuck on an infinite loading screen.

I restarted the game and tried to log in again. However, after the "Signing In..." and "Checking for Updates" messages, the game stays on the loading screen for a while and then displays the following error:

"Unable to connect to game servers... Error Code: WEASEL"

I tried logging in with my girlfriend's account on my computer—everything works perfectly. The problem isn't with the internet connection; it's specifically with my personal account.

Rough Date and Time of issue - 1 hour and 20 minutes ago

Repro steps - Just try to log in to the game

 

Could you please help me resolve this issue?

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    Bungie Support
    Marathon Support

    Hello there,

    Thanks for reaching out.

    Error code: WEASEL typically signifies you’re encountering a broad networking problem. If you haven't already, we recommend you refer to our Network Troubleshooting Guide to explore potential solutions. We also have an Advanced Troubleshooting Guide, if the Network Troubleshooting Guide did not help.

    If the guides do not help, please provide the following details to add to your report:

    • Exact date and time of the first and latest failed login, with your timezone.
    • Your region
    • Your ISP name
    • Does this only happen at certain times of the day? or all of the time?

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