Bungie Answered
Disconnected at 1:05 PM eastern time
Disconnected from Marathon servers with no reentry into the game. Error code - weasel. it was in the first 2 minutes of the game and I had just opened my first prestige key room. I reconnected and was already dead from another squad. Please refund my kit, this was an extremely disappointing experience from bungie
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Commenti
Hi there,
Thanks for reaching out.
Error code: WEASEL typically signifies you’re encountering a broad networking problem. We recommend you refer to our Network Troubleshooting Guide to explore potential solutions to your problem. We also have an Advanced Troubleshooting Guide, if the Network Troubleshooting Guide did not help.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
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