Bungie Answered
Preorder and Deluxe Edition
I did not receive the preorder nor deluxe edition nor my server slam rewards on my Steam account. Super displeased
3
Commenti
Hello there,
Thank you for reaching out to us.
We've gotten reports of players encountering issues accessing their deluxe rewards. We're currently investigating the underlying cause of this. In the meantime, Accessing and Restoring Licenses may help you to access your purchased content. Your patience and understanding while this is ongoing is appreciated.
As for Server Slam rewards, please allow up to 24 hours for it to reflect in your account. If you still haven't received it by then, please let us know.
Same issue here. I pre-ordered Marathon on Steam and did not receive the pre-order, deluxe edition or server slam rewards on my steam account.
Same here, I am also missing the pre-order, deluxe, and server slam rewards. Hoping this can be addressed soon.
Same issue, just upgrated it today, did not recive anything
Assert: I messed up.
I preordered Marathon's deluxe edition on an administrative account for my xbox. I am the sole player of marathon on that xbox, and mistakenly, based on my prior experience with deluxe/collectors edition games, I assumed that the deluxe items would carry over to my primary account from my administrative account. However, when I started playing all of the deluxe content that I had bought was missing from my account. In short, I have tossed 20 dollars down the drain. I understand if it's impossible, but if I could receive some sort of voucher for my main account, it would be greatly appreciated. I can provide proof that I bought the deluxe edition, as well as that the administrative account has zero second of playtime. I'd hate to be forced to choose between my comparatively many hours on my main account, and the deluxe content on the administrative account. Even just a refund for the deluxe content would be appreciated, so I can rebuy the content. What do I do? Can I ever get my content/redeem some sort of voucher?
Edit: I'm still missing my content, but it is appearing on the parent account. However, I remain the one who payed for it, and thus would prefer to be the one to benefit, not someone who will never play the game.
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