Server error lost all items

Telestopher

August 26, 2026 03:58

This is the 3rd time this has happened. After exfiling with my crew a message comes up that says could not connect to Marathon servers. Error code monkey. A prompt then appears that gives me the option to keep waiting or return to lobby and lose all my items. I clicked the keep waiting button over 20 times only to get the same option. I even closed and opened the game only to get the same option again. Ive lost multiple gold items now and its causing the game to become unplayable because I never know now when I will lose all my loot due to a Marathon server error.

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Official comment

Bungie Support
Marathon Support

August 26, 2026 10:29
Hi there,

Thanks for reaching out!

Error Code: MONKEY is a connection‑related error, so the first thing to do is rule out any general network issues between your setup and our servers. Please try the following:
- If you’re on Wi‑Fi, try a wired Ethernet connection, even just for testing.
- Fully power cycle your modem/router and platform (unplug the modem/router for ~30 seconds, then plug back in, wait until it’s fully online, and restart your PC/console).
- Close bandwidth‑heavy apps
- Make sure there are no big downloads/streams, VPNs, or other games/services running that might be using up bandwidth or adding extra latency.
If you're still having trouble, please follow our Network Troubleshooting and Optimizing Connections (latency/packet loss) articles here:
https://help.marathonthegame.com/hc/en-us/articles/39001647855380-Marathon-Network-Troubleshooting-Guide
https://help.bungie.net/hc/en-us/articles/360049024092-Optimizing-Connections-Improving-Latency-and-Packet-Loss

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