Bungie Answered
Server error lost all items
My team and I exfiled together in night marsh. Upon exfiling, I got a "cannot connect to servers" error and it booted me back to the main lobby. My two teammates exfiled and it showed on their end that I successfully exfiled. On my end I lost all my gear including multiple gold items.
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Comments
Hi there,
Thank you for reaching out.
The issues you experienced may have been caused by problems affecting your specific network hardware, packet loss, or greater issues affecting your ISP which were being passed on to you.
To that point, we recommend consulting our Network Troubleshooting Guide to explore potential solutions. If that doesn't help, the next step would be checking our Optimizing Connections page. Following that, if issues still persist, we would recommend reaching out to your ISP for more hands-on assistance in troubleshooting your network setup.
Additionally, please note that support is unfortunately unable to restore items that are lost as a result of issues that are not caught by our in-game system, such as disconnections. We apologize for the inconvenience caused.
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