Bungie Support

Official comment

1. Community
2. Bug Report: Systems, Settings, & Services
3. Lose another customer

Hi there, Thanks for reaching out. If you believe you were unfairly banned on Discord, you can submit an appeal request via https://appeal.gg/marathonthegame. However, please note there is no guara...

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• Edited May 28, 2026 14:07
• 0 votes

Official comment

1. Community
2. Bug Report: Systems, Settings, & Services
3. Can't connect to the servers at all. Says servers are unavailable.

Hi there, Thanks for reaching out. It sounds like you're experiencing network issues. These can be caused by problems affecting your specific network hardware, packet loss, or greater issues affect...

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• 0 votes

Official comment

1. Community
2. Bug Report: Systems, Settings, & Services
3. Server Issue

Hi there, Thanks for reaching out.We're sorry to hear you lost your gear following the server issues and disconnect you experienced while in a match. Please know that Marathon maintenance likely co...

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• Edited May 26, 2026 17:50
• 0 votes

Official comment

1. Community
2. Bug Report: Systems, Settings, & Services
3. Server error

Hi there, Thanks for reaching out. Please know that Marathon is currently undergoing maintenance. For future reference, we recommend consulting our Server and Update Status page for updates.

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• 0 votes

Official comment

1. Community
2. Bug Report: In-Game Mechanics & Activities
3. Bonus runner experience not working?

Hi there, Thanks for reaching out.  We've received a few reports about this and will be adding yours to the pile so the devs can investigate the situation. Thanks again!

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• 0 votes

Official comment

1. Community
2. Bug Report: Factions, Contracts, & Upgrades
3. ONI contract glitch

Hi there, Thanks for reaching out. We can confirm this issue has been flagged to the team and they're looking into it. We apologize for the inconvenience caused while it persists!

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• 0 votes

Official comment

1. Community
2. Bug Report: Factions, Contracts, & Upgrades
3. Cyac Limited Cryo Archive Contracts Depleted Despite New Weekend

Hi there, Thanks for reaching out. We can confirm this issue has been flagged to the team and they're looking into it. We apologize for the inconvenience caused while it persists!

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• 0 votes

Official comment

1. Community
2. Bug Report: Factions, Contracts, & Upgrades
3. Cryo Archive contracts unavailable

Hi there, Thanks for reaching out. We can confirm this issue has been flagged to the team and they're looking into it. We apologize for the inconvenience caused while it persists!

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• 0 votes

1. Community
2. Bug Report: Weapons, Equipment, & Consumables
3. Drum mag ammo not getting removed from the gun when switching mods

Hi again, Thanks for linking that helpful footage! We're passing this on to the team so they can take a look.

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• 0 votes

Official comment

1. Community
2. Bug Report: Systems, Settings, & Services
3. Unable to connect to servers

Hi there, Thanks for reaching out. The most likely explanation is that you're experiencing network issues. These can be caused by problems affecting your specific network hardware, packet loss, or ...

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• 0 votes