Can't Login. Stuck On Black Screen

Jackie Daytona

July 23, 2026 10:01

On both xbox console and xcloud, the game loads fine to the main login screen. I press a to login in. It starts loading for a few seconds then just goes to a black screen. I can still hear the ambient sound playing in the background. Anyone know a fix for this? It was working fine two days ago.

Comments

4 comments

Official comment

Bungie Support
Marathon Support

July 23, 2026 13:25
Hello there,

Thank you for this report.

Please try the following troubleshooting steps:
- Fully close the game and relaunch it
- Restart your Xbox console
- Sign out of your Xbox profile, then sign back in and try again
- Power cycle the console by holding the power button for about 10 seconds, then turn it back on
- If possible, try launching again on your Xbox console and note exactly when the black screen appears
- Check whether another network connection changes the behavior, if you have that option
If the black screen continues after trying those steps, please send us the following details:
- Whether this happens every time you try to log in
- The approximate date and time of your most recent attempt
- Your region
- Whether the game music or ambient audio continues while the screen is black
- If you’re using another Xbox-access method, exactly how you’re launching the game
kappus 000

July 23, 2026 18:02

Already reported and no fix suggested yet here...

1
kappus 000

July 23, 2026 18:05

https://help.marathonthegame.com/hc/en-us/community/posts/51651033911572-Black-screen-after-login-Xbox

1
Jackie Daytona

July 23, 2026 18:13 (Edited July 23, 2026 18:14)

Ok, at least it's not just me. Thanks kappas.

(I have tried all the steps listed above but it's still not working.)

1

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