Bungie Answered
Server disconnect
Got disconnected from the server, relaunched the game twice and was not able to re-join - lost all gear.
Disconnect happened around 1:15 AM AEST
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Comments
Hi there,
Thanks for reaching out.
When you disconnected, did you see any error codes or error messages? If so what were they?
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
To reduce the chance of this happening again, I’d also recommend going through general network troubleshooting.
Hi again,
We're seeing a rise in reports about Error Code: WEASEL occurring and are currently investigating.
In the meantime, please make sure your Windows is fully updated and if all else fails, please refer to our Network Troubleshooting Guide for troubleshooting in case this is a proper Weasel error caused by network issues.
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