Bungie Answered
Server connection lost in final exfil
19 seconds left 10 meters away from extract waiting for the last 10 to move in and bam server side connection lost tried 2 times to reconnect never went out of game completely sent back to lobby after the timer ran out. I was alone no bots no players on solo with tons of golds and purples. Can I please get my loot back its ridiculous that this happened I don't even know if I was standing in final exfil would I kept my gear please fix this its hard enough with sweats,cheaters, glitch exploits losing gear this was a server issue not my internet I checked it.
0
Comments
Hi there,
Thanks for reaching out.
It sounds like you experienced some brief network issues at an unfortunate time. These can be caused by problems affecting your specific network hardware, packet loss, or greater issues affecting your ISP which are being passed on to you. Further, all of this is possible even if your connection seems fine at a glance.
To that point, we recommend consulting our Network Troubleshooting Guide to explore potential solutions. If that doesn't help, the next step would be checking our Optimizing Connections page. Following that, if issues still persist, we would recommend reaching out to your ISP for more hands-on assistance in troubleshooting your network setup.
Regarding the lost loot, we're unable to manually return lost loot, but we have a system in place that automatically refunds gear lost to a subset of server errors. Please note that this will not cover gameplay losses due to Internet connectivity or client-side problems.
Don't have a video of it because of capture having to be turned off due to sluggish input I do have a picture of what I lost though
Please sign in to leave a comment.