Bungie Answered
2 teammates dc during run. Happen in both Cryo and now Outpost.
- Bungie Account Name - Argent#7374
- Platform - Steam
- Description of Issue - Two players on a team will randomly crash/disconnect at the exact same time, we have had this issue in both Cryo Archive and Outpost with different players in my three stack being effected each time.
- Rough Date and Time of issue - I don't have exact time/date for the cryo issues but it was during this last weekend of cryo April 24th. But today it happened around 9:45pm Alaska Time where two of my teammates crashed, I only knew through discord as in the game it doesn't say they disconnected immediately and in this disconnection time we were pushed by a team and killed loosing all of our loot and not being able to participate in the player vs player component of the game. It would be really nice to at least get our gear back as the amount of deaths due to janky geometry teleporting my backwards and now this are very infuriating
- Repro steps - I do not have any idea on how to reproduce this bug, could be another player initiating it similar to the DDOS's in Destiny.
- LINKS: https://youtu.be/MyJeXndOkeM
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Comments
Hi there,
Thanks for reaching out.
It sounds like you and your teammates experienced some network issues. These can be caused by problems affecting your specific network hardware, packet loss, or greater issues affecting your ISP which are being passed on to you.
To that point, we recommend consulting our Network Troubleshooting Guide to explore potential solutions. If that doesn't help, the next step would be checking our Optimizing Connections page. Following that, if issues still persist, we would recommend reaching out to your ISP for more hands-on assistance in troubleshooting your network setup.
Regarding the requested compensation, please note we're unable to manually return lost loot, and we have a system in place that automatically refunds gear lost to a subset of server errors. That said, this will not cover gameplay losses due to Internet connectivity or client-side problems.
Hello, they crashed game completely turned off, doesn't seem like network issue to me.
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