Bungie Answered
Canary, common disconnects around pinwheel center
i checked the Canary guide/page, and none of that applies to my setup. odd that it happens two nights in a row around the pinwheel hub upstairs. re-connected after closing the game and restarting, but i'm dead and loadout is lost.
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Hi there,
Thanks for reaching out.
Just to be safe, we recommend double checking and going through any relevant troubleshooting on our Canary page. Following that, if the errors persist, we'd recommend consulting our Network Troubleshooting Guide and our Optimizing Connections page to explore more potential solutions, then reaching out to your ISP for more hands-on assistance in troubleshooting your network setup if those solutions still have no effect.
That said, if the errors always seem to occur in the same spot as you theorize, could you please try to capture a video that demonstrates this? You can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.
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