Error with Looting and Kicked from Game

Infinite

April 07, 2026 02:51

Account Name - Infinite#3183

Platform - PS5

Issue: I'm mid run and for some reason I stop being able to climb ladders and when I open any container, I see absolutely no loot and I keep switching what weapon I'm currently holding automatically without even pressing any buttons like it auto cycles my loadout. I lost a key and some of my good valuables and I couldn't even load back into the game.

Date & Time : 4/6/2026 10:40pm about

Link to Video: https://imgur.com/1istM8S

Comments

1 comment

Official comment

Bungie Support
Marathon Support

April 07, 2026 13:08
Hi there,

Thanks for reaching out.

The red dots in the upper-right corner in your video are a network warning indicator. When you see those dots, can’t interact with anything and then get disconnected as well as eliminated, that almost always means the game client is losing connection to the server rather than a gameplay bug.

A few things you can try to stabilize it:
- If you’re on Wi-Fi, try wired (Ethernet) if possible.
- Power-cycle your modem and router (unplug for 30–60 seconds, plug back in, wait for everything to fully come online).
- Fully close any VPNs or background downloads/streams while playing.
- Make sure no one else on your network is heavily using bandwidth while you’re in a match.
- If you can, try a different connection once (mobile hotspot or a different network) to see if the red dots disappear there. If it’s smooth on another network, that points to an issue with your home ISP or router setup.
To that point, we recommend consulting our Network Troubleshooting Guide to explore potential solutions. If that doesn't help, the next step would be checking our Optimizing Connections page.

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