Bungie Answered
cant login since cryo archive update: error code paprika, constant disconnects, error code basil
Trying to log in gives this message repeatedly until it randomly decides to work. Once in, almost every other run will load for about 5 minutes and then disconnect and cancel the run with "error code basil" (I am on starlink, and use an ethernet cable)
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Hello there,
Thank you for reaching out.
If you’re encountering the PAPRIKA and BASIL Error Codes, please try logging out of the game and back in to see if it resolves the issue.
If that doesn’t help and there is no scheduled maintenance, please refer to our Network Troubleshooting Guide to explore potential solutions to the problem.
If you are using Kaspersky, have you tried whitelisting both Marathon and BattlEye? Whitelisting an application helps prevent it from being blocked by your antivirus program.
To whitelist Marathon and BattlEye, open Kaspersky, go to Settings (Big Cog) > Security Settings (or Additional) > Threats and exclusions > Manage Exclusions and then add both Marathon and BattlEye and save.
Once I'm in the game functions as normal, but I have to keep constantly queueing up. adding exceptions for this game to my firewall and tweaking with my internet settings did nothing. and since this has been happening since the cryo archive update exclusively i have to believe it's on bungie's end.
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