Bungie Answered
Lost gear due to server disconnect
Reposting because I haven’t been refunded anything and this was for sure a server side issue as what was described is exactly what happened to me
Bungie Account Name- DanTheOnlyy1#5087
Platform - Steam
Description of Issue - Was in middle of run, my internet was perfectly fine didn’t have any issues and yet I was booted mid game with a prompt to “continue waiting “ and didn’t reconnect till game was over costing me all my gear.
Rough Date and Time - March 15, 2026 I want to say around 7-730pm central
Repro Steps - All I remember was one of the hovering enemies that latches on to you spotted one of my teammates and then I was just booted
1
Comments
Hi there,
Thanks for reaching out.
It sounds like you were experiencing network issues. These can be caused by problems affecting your specific network hardware, packet loss, or greater issues affecting your ISP which are being passed on to you. Further, all of this is possible even if your connection seems fine at a glance.
To that point, we recommend consulting our Network Troubleshooting Guide to explore potential solutions. If that doesn't help, the next step would be checking our Optimizing Connections page. Following that, if issues still persist, we would recommend reaching out to your ISP for more hands-on assistance in troubleshooting your network setup.
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