Bungie Answered
Lost all items after extract to disconnect
My team and I just did a gold key and had a successful extract just to lose it all to waiting for the post game report. Is there any way that we would be able to get this loot back or anything?
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Hi there,
Thanks for reaching out.
This is a known issue that the team is investigating. We apologize for the inconvenience caused while it persists!
Hello there,
Thank you for reaching out to us.
We understand you experienced a connection error when playing Marathon. We're sorry to hear of this, as we can imagine the impact that this may have had. Before your next run, you may wish to perform Network Troubleshooting. If you haven't already done so, then you may find that these steps help to prevent such an error from recurring.
If you continue to experience issues of this nature, then please let us know whether you're seeing any error codes or messages when this occurs, and we'll review.
Link to us doing the gold key and us leaving: https://youtu.be/Y3UABXLHuVM
Is there any hope of compensation for this if we have video evidence of it being a bungie server issue? Or should we just give up?
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