Bungie Answered
Lost all my gear during the start of server maintance
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Bungie Account Name - Wurstherr#2579
Platform - Steam - Description of Issue - Right before we were ready to extract with my team we got disconnected due to the start of server maintenance and couldn't reconnect. Lost all gear.
- Rough Date and Time of issue - 11/03/2026 at roughly 4:30 GMT +5.
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Comments
Hello there,
Thank you for the report.
As per our Network Troubleshooting Guide:
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
Thank you for understanding.
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