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Bungie Answered

unable to load into the game

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    Hi there,

    Thank you for reaching out.

    Could you share some more information about the issue that you're experiencing with loading into the game?

    • What is your platform
    • Are you seeing any error messages or error codes?
    • Is the game crashing or closing?
    • Do you have any  screenshots or videos of what happens when you try to load the game?

    Please use your platform's capture button to take a video. You can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.

  • The platform is Steam (PC)

    There are no error codes/messages appearing

    Probably closing directly, it didn't crash, just directly close up 

    video link: https://youtube.com/shorts/Qfjy0tMGaVg?feature=share 

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  • Hi there,

    Thanks for the video.

    While it may be possible to play on certain laptop configurations, we do not officially support them per our Marathon Storage and System Requirements guide.  

    Because this is an unsupported platform, we’re only able to suggest basic troubleshooting steps here and can’t provide more advanced troubleshooting or guarantee a fix for this setup.

    That being said, here are some steps to try:

    • Update your GPU drivers to the latest version from NVIDIA, AMD, or Intel.

    • Make sure the game is using the laptop’s dedicated GPU rather than integrated graphics.

    • Set Windows and your GPU control panel to High Performance mode for Marathon.

    • Disable overlays and background tools such as Steam Overlay, Discord Overlay, GeForce Experience overlay, MSI Afterburner, RivaTuner, and similar software.

    • Remove any overclock, undervolt, or third-party performance tuning settings and test again at default settings.

    • Fully restart the PC after driver updates, reinstalling, or verifying files.

    • Make sure Windows is fully updated.

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