Bungie Answered
Fully kitted diremarsh run disconnected and lost my loadout
Had just wiped a team and while looting, i suddenly got disconnected and couldnt load back in, lost my loadout when i returned to lobby
0
評論
Hello there,
Thank you for reaching out.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
To reduce the chance of this happening again, I’d also recommend going through general network troubleshooting (wired connection if possible, router/modem restart, closing bandwidth‑heavy apps, etc.).
Please check out our Network Troubleshooting Guide. We also have an Advanced Troubleshooting Guide, if the Network Troubleshooting Guide did not help.
請登入寫評論。