guns, etc.) • This was not client-side — stable wired connection, happened mid-run in Cryo Archive

• 正式評論

  

  Bungie Support

  Marathon Support

  2026年04月27日 14:08

  Hi there,
  
  

  Thank you for reaching out. For us to further understand your concern, please provide the additional details below.
  
  

  • Bungie Account Name - Playername#1234,
  • Platform - Steam, PlayStation 5, Xbox Series X, etc,
  • Description of Issue - General description of the issue in the game,
  • Rough Date and Time of issue - Let us know roughly when this occurred, especially if it was a crash.,
  • Repro steps - If you know the specific steps you took to cause the issue please try to recreate them step by step.,
  • LINKS: Links to videos and/or screenshots will help us better figure out the issue. YouTube, Imgur, and Twitter work best
• 

  R_intransit

  2026年04月27日 21:59 (編輯於 2026年04月27日 22:23)

  Thank you for the response. 

  • Bungie Account Name: R_intransit#7072
  • Platform: PS5 (wired Ethernet connection)
  • Cross-play: Enabled
  • Issue: Multiple desyncs / rubber banding with red error icons in the top right, audio loss, and severe lag during matches.
  • When: April 24–25, between 11pm – 3am CT (US) Nashville TN area
  • What happened: This occurred mid-run in Cryo Archive. I lost full loadouts (purple shields, guns, bags) in four separate matches. This was not client-side — my connection is stable wired Ethernet. 1GB download/upload. I could not communicate with my team, and I was teleporting/rubber-banding heavily.

  I understand you generally cannot manually refund for connection issues, but this was repeated server-side desync in Cryo Archive during a time I was finally having good runs. Is there any escalation path, or can this be looked into further? Losing significant progress to technical issues in a high-stakes mode is very frustrating.

  Thank you.

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  Bungie Support

  Marathon Support

  2026年04月30日 13:30

  Hello there,

  Thank you for your response.

  We understand you experienced a connectivity issue during a run in Marathon. We're sorry to hear of this, as we can imagine the impact of such an incident. If you haven't already done so, then you may wish to Optimize Connections and perform Network Troubleshooting. These steps have often proven helpful with preventing the recurrence of incidents such as that which you describe.

  If, however, you continue to experience incidents such as this, then please let us know whether it always seems to occur at the same location, and if you see any error codes when it occurs. We'll then investigate. Thanks.

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