Bungie Answered
Lost purple kit and entire match to lagging/rubberbanding
At 5:20 pm PST on 8/2/26, I experienced terrible lagging and rubberbanding that cost not only my purple kit but also the match. Internet connectivity testing showed high speed, reliable connection. Believe a reimbursement is in order….
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Hi there,
Thanks for reaching out.
We're sorry to hear you're dealing with this frustrating situation.
Were you seeing any white or red icons in the upper right corner of the screen when the latency was occurring?
To help improve connection stability and reduce latency or packet loss, please review our troubleshooting guide here: Optimizing Connections guide.
If you haven't already, please post in this thread as we are tracking instances of rubberbanding and high latency.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
I typically see white or red flashing icons if I’m experiencing connection or server issues, but I do not recall specific ones here.
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