Bungie Answered
Whole trio kicked from Cryo Archive and lost everything... Lost with Luci and Mango
Name: cole6below#3288
Platform: Steam
Issue: My team loaded into Cryo and all 3 of us were kicked/game crashed within the first minute. We tried to restart our game to reconnect but we were all fully dead and lost everything. Didn't even make it out of the first room. Lost over 25K kit for no reason. Grapefruit error did come up. Is there anyway we can get our kits back? I lost gold volt thrower, purple shield, purple bag, purple implants and cores. 2 players NA 1 player EU
Date and time: 7/23/2026 7:45 Pm
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Hi there,
Thank you for reaching out and for reporting this.
Error code: Grapefruit typically signifies you’re encountering a general networking problem. We recommend you refer to our Network Troubleshooting Guide to explore potential solutions. We also have an Advanced Troubleshooting Guide, if the Network Troubleshooting Guide did not help.
Please provide the following details to add to your report:
If you do have a video, you can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.
I already explained everything in my post. All your follow up questions have been answered but I'll answer them again.
1. We had loaded into a Cryo Archive raid and all 3 players games froze and crashed in the first minute.
2. My game completely froze just like my two teammates at the same instant and I had to manually quit and restart the game.
3. I have no video or screenshots unfortunately.
It is very odd that we all 3 crashed at the exact same time. It feels like someone purposefully kicked us out of the lobby. Too much of a coincidence especially when we were all in different states/countries with different internet providers. For us all to crash and not be able to reconnect it seems more something on Bungies side or someone abusing some sort of system to kick players.
I just want my stuff back. I could care less if we died to players in the first 5 minutes but losing 25k+ kits like this is just atrocious. This is why people stop playing these type of games.
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