Bungie Answered
Team disconnect resulting in loss of items
Bungie account: Pheiriant#7482
Platform: Steam
Issue: team disconnected at the start of a fight, resulting in loss of items upon reconnection. Unsure if this was a weird network disconnection that affected only us three, but doesn't seem fair to lose a fair number of items through external factors that affected all three of us.
Occured: Mar. 25, around 12:55 PM EST.
Edit: if it assists, I do have a screenshot of the items in question
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Hello there,
We're sorry to hear about this issue.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
You may also visit our Network Troubleshooting guide for more information about disconnections.
https://help.marathonthegame.com/hc/en-us/articles/39001647855380-Marathon-Network-Troubleshooting-Guide
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