Bungie Answered
Lost gear due to server issue 21/10/26 8:45PM
Hello,
We just lost all our gear due to a server issue, we got booted out of the game, and when we could come back its said "eliminated" ... That's pretty bummer tbh.
I'll join a screenshot of all the gear lost, maybe hoping you guys can do something about it? That would be highly appreciated!
Thanks for your attention,
D0nDiego
2
Комментарии
Hi there,
Thank you for getting in touch.
We understand a server issue interrupted your run. We're sorry to hear of this. For our investigation, could you kindly let us know if you saw any error codes or messages when this incident occurred? We'll then review. Thanks.
While we're unable to manually return lost loot, we have a system in place that automatically refunds gear lost to a subset of server errors. Please note that this will not cover gameplay losses due to Internet connectivity or client-side problems.
It was a Monkey error code. Everyone in the round ( My two teamates Major-Welles and Rompperstompper) got disconnected and we couldnt get back into the run although we kept on clicking the "Waiting" button, cause the other button would send us back to lobby and all the gear would be gone.
Its sad cause we found a gold key during the run (Rompperstompper had it) and now its gone.
Hi again,
Thanks for your prompt response.
We have taken note of your report concerning your experience with error code Monkey.
As Monkey is a general networking error, before you next play, you may wish to perform Network Troubleshooting, as it can sometimes help with preventing the recurrence of error codes like Monkey.
My network is all fine and verified, just did another run and everything went fine. So now what about the gear we lost? Are we getting something back?
Войдите в службу, чтобы оставить комментарий.