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Bungie Answered

Game quit mid match and not letting me load back in

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Mayooraioli
Just fought and won against a gold team taking their loot as well as completing 2 gold and 1 purple key template only to crash mid game while looting them now I’m stuck in an endless loop of “continue waiting / return to lobby” - I have checked my internet and all network only for it to all be working perfectly. This is a game issue and I don’t want to lose this loot
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Комментариев: 3
Сортировка Дата Голоса
  • Официальный комментарий
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    Bungie Support
    Marathon Support

    Hi there,

    Thank you for reaching out and for reporting this.

    Please provide the following details to add to your report:

    • Your Platform
    • The approximate date and time of when this happened
    • What you were doing right before this happened? What contract were you working on?
    • Did you crash to desktop or dashboard? or were you sent back to the main menu?
    • Did you see any error codes or error messages?
    • Did you see any small white or red icons in the upper right or your screen before this happened?
    • Please include any screenshots or video prior to the crash or of any error messages

    Please note that support is unable to restore any lost loot, and any refunds that can be offered are handled automatically by the game systems, not manually through support.

  • Avatar
    Mayooraioli

    I can also provide screenshots of both my loudout and the screen showing the “return to lobby”

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    Mayooraioli

    The time of the crash was around 10:35pm aest on August 1st, playing on Xbox during an outpost run there was no errors in the top right of my screen but it quit me to the main menu/reconnect? Screen where I was unable to join back I was not completing contracts as it happened as I was just doing key runs, this was just after killing a team

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