Bungie Answered
Gear loss due to server disconnect
July 16, 2026 12:15pm July 15, 2026
https://youtu.be/QPkrxaVX0RI
Saint_Bishop#3499
Steam: Saint_Bishop
Map: Outpost Within the last 2 minutes of our run I was the only teammate to get a server disconnect. I was unable to extract with my teammates which lead to me losing my gear.
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Комментарии
Hello there,
Thank you for reaching out and reporting this issue.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
The red connection icons you saw in the upper right comer typically indicate network instability during the match. This can happen because of packet loss, latency, issues with local network hardware, or interruptions between your connection and your ISP.
To help improve connection stability and reduce latency or packet loss, please review our troubleshooting guide here: Optimzing Connections guide.
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