Bungie Answered
Error running. Got kicked out of the game during a run.
During a two-player "Dire Mash" run,
I was kicked due to an "anticheat and current" error.
I would like to request the return of my loot, as there were less than five minutes remaining in the run and we had already reached the exit.
Judging by the report, my teammate managed to extract with the loot, but I did not.
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Комментарии
Hi there,
Thanks for reaching out.
Do you have a screenshot of the error code and the anti-cheat message?
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
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