1. Справка по Marathon
  2. Сообщество
  3. Bug Report: Systems, Settings, & Services

Не нашли то, что искали?

Новая публикация
Bungie Answered

My Game Doesnt start when i try to launch it through steam

Avatar
yksebastian

Ive been having this issue ever since i bought it, when i hit the green thing that says launch on steam it goes through everything like showing the anti cheat loading up but after that nothing happens, please help me with this issue someone

0

Комментарии

Комментариев: 5
Сортировка Дата Голоса
  • Официальный комментарий
    Avatar
    Bungie Support
    Marathon Support

    Hi there,

    Thank you for reaching out.

    Can you try the following steps in order:

    • Fully exit Steam and reopen it, then try launching the game again.
    • If that doesn’t help, verify the game files in Steam: right-click the game in your Library, open Properties, go to Local Files, and run Verify integrity of game files. The closest internal symptom match for “press play and nothing happens” points to missing or corrupted files, and file verification can help fix this
    • After verifying, close Steam completely and reopen Steam as Administrator, then try again. 
    • If it still won’t start, uninstall and reinstall the game. 

    If none of the above works, please send us a short video of what happens after the anti-cheat window closes, along with your PC specs and whether you see any error message at all.

    Please use your platform's capture button to take a video. You can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.

  • Avatar
    yksebastian

    https://youtu.be/tJIK-xXk_sU 

     

    This is a screen recording of what happens when i try to launch it and my pc specs

    0
  • Avatar
    Bungie Support
    Marathon Support

    Hi there,

    Thanks for the video.

    The PC specs were not in the video. Can you provide us with a copy of your DxDiag? You can copy and paste it over on PasteBin and provide us with the link.



    0
  • Avatar
    yksebastian

    heres the link to the pastebin with the specs ------------------System Information------------------ Time of this r - Pastebin.com

    0
  • Avatar
    Bungie Support
    Marathon Support

    Hi there,

    Thanks for the dxdiag.

    Your PC appears to be below Marathon’s minimum system requirements. In particular, your AMD FX-8350 processor is older than the game’s minimum supported CPU range. We’d also need your graphics card details to verify whether your GPU supports the required DirectX 12 feature level and VRAM. At this point, the most likely reason the game stops launching is that the system does not meet Marathon’s minimum hardware requirements.

    0

Войдите в службу, чтобы оставить комментарий.