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Bungie Answered

Not able to receive any update to codex after killing the compiler

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Druesclues21
Earlier yesterday i was not able to get the cryo skin, nor was i able to redeem my compiler gangolion that i received after me and my team killed the compiler. It did not update my codex after at all but it did for my friends. I have screenshots and a whole video saved of the match if necessary to provide
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  • Официальный комментарий
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    Bungie Support
    Dev Help

    Hi there,

    Thank you for reaching out and for reporting this.

    Please provide the following details to add to your report:

    • Your Platform
    • The approximate date and time of when this happened
    • Did your crew start the Compiler encounter?
    • Was this a fight involving multiple crews or just yours?
    • Did you personally hit the Compiler’s exposed weak spot when it was exposed?
    • Do you have video or screenshots showing those hits?
    • Did you exfil successfully?
    • Did your crew get the skin/Codex from the same run? If so, what are their Bungie IDs?

    If you have a video or clip from the encounter, you can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.

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    Druesclues21

    My platform is playstation. It happened around midnight of Monday June 2nd. We didn’t start the compiler it was another team we teamed up with. It was a fight with every crew on the lobby except for one. I hit the compiler when it’s weak spot was exposed. I have a whole video of the fight saved. But don’t know the best way to show that to support. We all exfilled successfully. My friend Kilerpanda21#9261 was able to grab the compiler ganglion, i have screenshots of it in my vault. The other friend who played for me is Murkabowl#1858, and my name is Druesclues21#5988. Thank you for responding

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    Druesclues21

    My friends in my crew did get the codex and everything skin wise and were able to use their compiler ganglion while i was not even though i had it

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  • Avatar
    Bungie Support
    Dev Help

    Hi again,

    Thank you for the added details!

    For the video, you can upload the footage to a public video hosting site, like YouTube, then post the link here so we can take a look.

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    Druesclues21

    https://youtu.be/dQV08KUj11w?si=ukTopIz1g40t5Njm

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  • Avatar
    Druesclues21

    https://share.icloud.com/photos/085cpM145kXW78Qs5t1ITnSNg

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  • Avatar
    Druesclues21

    https://share.icloud.com/photos/03atx75H7_xBUBLBE7vtQjJ4w

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  • Avatar
    Bungie Support
    Dev Help

    Hi there,

    Thank you for the video.

    Please know this issue has been flagged to the team for investigation. We apologize for the significant inconvenience caused.

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    Druesclues21

    Alright. I also showed the pics of the compiler ganglion in my vault. What would be the typical resolution going forward?

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    Druesclues21

    Whats the progress so far on this issue?

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  • Avatar
    Bungie Support
    Dev Help

    Hi again,

    Thank you for your patience.

    We have good news. We were able to verify your completion and have credited the missing Runner Shell Style to your account! Unfortunately, this manual fix does not complete the related Codex entries so additional runs would be required to complete missing Codex challenges. Thank you again for your patience during our investigation.

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