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Bungie Answered

Arachne Contract Progress Reset after Update

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foocoult

Last night I turned the game off with my Arachne contract almost done, I just needed 1 more runner eliminated. Today after logging in, my entire contract progress has reset. I normally wouldn't care, but I play this game entirely solo and its already difficult enough. I really would like my progress back so that I don't have to start all over. The contract's name is "brutal hymn 1" now. I am not sure what it was before. But it looks almost the same except that all my progress on it has been wiped. Please restore my progress or complete it so I can level Arachne up. Again, I play solo which is already difficult enough.

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    Bungie Support
    Marathon Support

    Hi there,

    Thank you for reaching out and for reporting this.

    Could you provide a few more details to add to your report?

    • Your Platform
    • The approximate date and time of when this happened

    • What were you doing on that contract before logging out?

    • How much progress did you have before? (describe it as best you can)

    • Did any other contracts or faction ranks change unexpectedly, or only this one?

    • After logging back in, did you play any runs or change any contracts before noticing the reset?
    • Did you change shells or loadouts?
    • Did you swap factions or reroll contracts?
    • Did you switch platforms (e.g., played on PC then on console)?
    • Has this happened more than once with this or other contracts? If yes, which ones and when?

    • Screenshots or video showing the current Arachne contract page (Brutal Hymn 1 with reset progress or reduced progress)
    • Any older screenshots or video that show your previous progress 

    You can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.

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