Bungie Answered
Server issues deleted my purple sponsored kit.
Title, lobby wiped and was doing limited contract w/ my duo when servers booted us and seemingly everyone, upon relogging we had lost our gear. Not the best start!
It originally said "gear refunded" But then said attempting to reconnect and THEN after i saw my sponsored kit IN MY VAULT relogged and it was gone. Some weird server instance hitching going on and is painful to lose a reward that I grinded for due to a connection issue.
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Comentários
Hello there,
Thank you for your report.
We understand you experienced server connection issues. We're sorry to hear of this, as we can imagine the impact such an experience may have had. Before you next play, you may wish to Optimize Connections and perform Network Troubleshooting, as this can sometimes help to prevent issues such as that which you encountered.
If you continue to experience issues such as this one, then please let us know if any error codes present themselves when this happens, and we'll review. In addition, if you happen to have video footage of what you describe seeing happen with the gear refunded message, then please consider uploading it to a site like Youtube and linking us to it here, as that may help our investigation. Thanks.
Same kind of issue but a blue sponsored kit. It got replaced by a generic free kit in my loadout when I got kicked back to menu
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