Bungie Answered
PS5 Cryo Archive desync / rubber banding - lost full loadout
Platform: PS5 (wired Ethernet)
• Cross-play: Enabled
• Issue: Multiple disconnects/desync with red error icons in top right, rubber banding, audio loss
• When: [April 24-25 11pm -3am CT US]
• What happened: Lost full loadouts (purple shields, guns, bag)
• This was not client-side — stable wired connection, happened mid-run in Cryo Archive.
Four matches , I continued to have Audio drop out. I couldn’t communicate with my team. They couldn’t hear me. I couldn’t hear them. Rubberbanding was so bad I gave up. I don’t understand how they expect us to play such a high stakes mode with these kind of issues.
I want my gear back. Four 15 K loadouts just gone because I can’t communicate with my team and I’m teleporting all over the map.
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Komentarze
Hello there,
Thank you for reaching out and reporting this issue.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
To reduce the chance of this happening again, I’d also recommend going through general network troubleshooting (wired connection if possible, router/modem restart, closing bandwidth‑heavy apps, etc.) before starting higher‑stakes runs like Cryo.
We recommend consulting our Network Troubleshooting Guide. We also have an Advanced Troubleshooting Guide. If that doesn't help, the next step would be checking our Optimizing Connections page.
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