Bungie Answered
Match problem
So i went in to a solo raid, and everything was going fine till i was about to exfil with some really good loot , and out of nowhere the server took me out of the match, the result of this i lost my kit that i took in to the raid plus everything else. For me to make a post of this you can tell im frustrated over this. I got that lot fair and square for me to loose it plus my stuff i went in with.
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Hi there,
Thanks for reaching out.
We're sorry to hear you're dealing with this frustrating situation.
We can confirm the team has received reports from players regarding disconnections and are investigating.
Thank you for getting back to me this quick, is there a way to get me loot back? It was hard to get the loot to just loose it like that
Hi there,
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
So what can i do? The game didn’t offer me my loot back, and is hard to get good loot to just lose it like this where it’s outside my control, at least if i get something back for it but im unpleased with this outcome.
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