Bungie Answered
Disconnected - Lost all items
I was in the middle of a run with around 7 minutes left. I suddenly get an error about being disconnected and asking me if I would like to wait to reconnect or forfeit all of my items.
I waited and waited but nothing happened. After about 10 minutes of waiting and as the game would have been over by that point, I returned to the menu.
There were no connection issues on my end and this is the first time I have experienced this. Is there anything I can do to get my items back?
1
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Hello there,
We're sorry to hear about this issue.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
You may also visit our Network Troubleshooting guide for more information about disconnections.
https://help.marathonthegame.com/hc/en-us/articles/39001647855380-Marathon-Network-Troubleshooting-Guide
Had this same exact issue, hopefully they look into these
Hey had this issue in a run I just had today (may 31st at 4:30am mst) I was in a run on outpost sound cut out the game lagged stuttered and then crashed, I re-launched and got met with the same messaged of reconnect or loose my items. I reconnected, got into the match fast only to discover I was down and being leached by a uesc drone and didn't have enough time to self revive, I lost 20k worth of gear and loot from my run, I'm PISSED OFF
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