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Bungie Answered

After successfull exfil I got ELIMINATED screen and lost all gear

  • Last 3 seconds of the raid (before extra time, so last-chance exfil hadn’t started yet).

  • I activated the exfil — it started normally, showed the activation message, and the beam shot into the sky.

  • Shortly after, the 10-second exfil countdown appeared.

  • My whole team (3 people including me) stepped into the exfil zone.

  • We waited about 7 more seconds of the countdown, and then we were exfiled.

  • After that, all of us got ELIMINATED on the results screen and lost all our blue and purple gear.

  • All those server problems where you can’t reconnect or even enter the game at all, and now this? I love the game, but maybe consider fixing these huge issues first, or at least add a duo queue instead of releasing new skins?

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  • 正式なコメント

    Hi there,
    Thanks for the report.

    Could you give us some additional details to along to go along with your report?

    Your Bungie Account Name
    Your Platform
    The approximate time that this happened

    If you are able to record a video, you can upload it to a site like Youtube, link it to us here, and we'll be glad to take a closer look at the issue.

    In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them. 

    Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.

    You may also visit our Network Troubleshooting Guide for more information about disconnections
    https://help.marathonthegame.com/hc/en-us/articles/39001647855380-Marathon-Network-Troubleshooting-Guide

  • Яйкокрут#2181
    PC/Steam
    Approximately 15:30 CET (UTC+1)

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