Issue regarding server maintenance and lost gear
I was unaware of the scheduled server maintenance and started a match just as it began. As a result, I became stuck in the matchmaking screen. I had no choice but to force-quit the game using Alt+F4 and waited until the maintenance was completed.
Once the servers were back online, I relaunched the game and was prompted with the option to "Reconnect to Match." I attempted to reconnect multiple times, but it failed every time and eventually returned me to the lobby.
A message appeared stating that all equipped items would be lost upon returning to the lobby. Is there any way to recover my gear, or is it permanently lost due to the maintenance timing? I would appreciate any assistance you can provide.
Bungie Account Name - DADACO#2907
Platform - Steam
Rough Date and Time of issue - 11/03/2026 at roughly 17:00 (GMT+9)
コメント
Hello there,
Thank you for reaching out. As per our Network Troubleshooting Guide:
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
Thank you for understanding.
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