Bungie Answered
Server crashed and lost my gold bully because of it
Servers told me that I could not load into a match and I closed my game reopening it and thought I would be OK. Turns out I lost all of my loadout because apparently this game thinks it’s ok to take all you’re shit due to a crash
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Hello there,
Thank you for reaching out and reporting this issue.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
To reduce the chance of this happening again, I’d also recommend going through general network troubleshooting (wired connection if possible, router/modem restart, closing bandwidth‑heavy apps, etc.) before starting higher‑stakes runs like Cryo.
https://help.marathonthegame.com/hc/en-us/articles/39001647855380-Marathon-Network-Troubleshooting-Guide
No, It's not a problem with our network, or anything like that, it's not a client-side issue. Both my teammate and I were disconnected at the same time, 12.00am GMT+2, and a lot of people who reported this issue on both the forum and Discord were disconnected as well.
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