Bungie Answered
Error code monkey in ranked
Me and my group were just playing ranked and got error code monkey after we squad wiped a couple teams. not sure if it was ddos or just a server issue but is there a gear refund and/or a ranked point refund?
We were promteded with a screen to either quit out and forfit our loot or keep waiting. we kept waiting for about 5 minutes before it forced us out and said we lost all our gear. if it was a ddos that would have been annoying but it would suck even more if it was a server issue and we cant get our stuff back.
Thanks
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Commenti
Hello there,
Thank you for reaching out and reporting this issue.
Error code MONKEY is a general networking disconnect that we’re actively tracking. Your disconnect is automatically reported on our side when it happens, so that run is already flagged for investigation.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
To reduce the chance of this happening again, I’d also recommend going through general network troubleshooting (wired connection if possible, router/modem restart, closing bandwidth‑heavy apps, etc.) before starting higher‑stakes runs like Cryo.
https://help.marathonthegame.com/hc/en-us/articles/39001647855380-Marathon-Network-Troubleshooting-Guide
All three of us got disconected at the exact same time, i dont think its a network problem but a server problem or some other possible ddos attempt. not really fair we lose our stuff because of it
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