Bungie Answered
stuck on pre game loading screen
I have had an issue where just before loading into a game, I was stuck on the pregame loading screen (the one with the moth) for a total of around 10-15 mins. I noticed that it never took this long before so I refreshed my game and was met with the 'reconnect with game' interface. I pressed reconnect and was met with the same stuck loading screen. I repeated the refresh and the same interface kept coming back, then I pressed return to lobby as I essentially had no other choice and lost a full purple loadout costing around 10k. My connection was good so it wasn't a network issue as I loaded into a game straight after. However I am still really enjoying this game.
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Commenti
Hello there,
Thank you for reaching out to us.
We understand you experienced difficulty connecting in Marathon. We're sorry to hear of this incident, as we can imagine the impact it may have had. While we realize your connection was stable at the time, you may wish to consider Optimizing Connections or performing Network Troubleshooting if you haven't already done so. These steps often help to prevent incidents such as that which you've experienced.
If, however, you continue to experience this exact issue, then please let us know whether any error codes or messages crop up when this occurs, and we'll review.
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