Bungie Answered
I want a refund on my game purchase.
I want a complete and total refund of my money. Entirety of the beta before launch and the entirety of season 1 I had 0 issues playing this game. Minor hiccup in lag all of 5 times through my entirety of season 1. Season 2 comes along and renders the game unplayable for me despite my network and set up not changing in the slightest. I talked with my ISP and even made sure my router is updated and it is NOT my end that is causing the problem. Now I went from playing one game having 0 issues to getting PASSIONFRUIT errors before I can even join a lobby. I am having a hard time trying to support your game and company when your season 2 patch tanked my ability to play your game. I've tried every fix you put up, every guide you created, I'm hardwired using meshrouting that has worked fine and has perfect singnal strength and yet I'm rubberbanding randomly and droppig ping in your game and your game alone. So I want a full refund or some other compensation equivalent to my msrp game purchase including tax.
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Commentaires
Hi there,
Thanks for reaching out.
Error Code: Passionfruit means that you are being prevented from entering matchmaking due to our system detecting too high ping. It can also indicate that you are likely experiencing poor or inconsistent networking conditions.
To that point, we recommend consulting our Network Troubleshooting Guide to explore potential solutions. We also have an Advanced Troubleshooting Guide. If that doesn't help, the next step would be checking our Optimizing Connections page.
If you’re requesting a refund for your Marathon purchase, please contact the platform store support for the platform where the purchase was made.
Again you are ignoring my issue here. The issue is your systems NOT mine. I played beta and season 1 with 0 issues. You "fixes" and troubleshooting are doing nothing for me as my equipment and internet is fine you are the problem here not me.
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