Bungie Answered
Disconnected due to low framerate, not able to reconnect
I was just disconnected while loading into cryo archive with a squad due to "low framerate during runner synchronization". I was then sent to the end of run screen with an "unknown status". I was sent back to the team lobby right after, unable to reconnect to the game. Restarting the game did not allow me to reconnect to the lobby, and I have thus lost all my gear. Is there a way to get my gear refunded?
0
Commentaires
Hello there,
Thank you for reaching out and reporting this issue.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Note: Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
To reduce the chance of this happening again, I’d also recommend going through general network troubleshooting (wired connection if possible, router/modem restart, closing bandwidth‑heavy apps, etc.) before starting higher‑stakes runs like Cryo.
Vous devez vous connecter pour laisser un commentaire.